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Application Support Analyst

Date: Jun 23, 2022

Location: Thornhill, ON, CA, L3T 0A1

Company: CAA Club Group

About Us

CAA Club Group is seeking a highly motivated, self-driven individual as a Systems Analyst to join our Digital and Integration Team. In this role, you will provide application and systems support for our digital applications and integration points.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

What You Will Do:

  • Installation, configuration, deployment & administration of enterprise applications.
  • Understand and research system functionality & application dependencies and keep accurate documentation
  • Perform day-to-day support, accurately identify, and resolve issues in a timely manner
  • Provide accurate timely reports to management regarding status of critical systems & processes
  • Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards
  • Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
  • Actively participate in DR planning and design, be involved in DR exercise
  • Timely prioritization & escalation of incidents to Senior Management
  • Build, automate, maintain & troubleshoot end-to-end release management (CI/CD) flows
  • Automate routine tasks to improve efficiency and optimize operational environment
  • Develop and use appropriate metrics to monitor production environment
  • Follow established processes/standards, technology architecture, risk and production capacity guidelines
  • Work with infrastructure teams to establish best practices & standards for application installation, configuration & troubleshooting
  • Work with external vendors to coordinate a variety of functions including support, upgrades, patches
  • Debug & analyze application issues using standard tools available in the market
  • Maintain technology currency

Who You Are:

  • 4-5 years relevant experience
  • Experience supporting websites and API’s
  • Experience supporting .Net Web applications
  • Excellent troubleshooting and problem solving skills
  • Production support experience with enterprise applications
  • Production working experience of both Linux and Windows operating systems
  • SQL/database experience
  • Change management and incident management experience
  • Familiar with Software Development Life Cycle
  • Strong communications skills both verbal and written for a client facing role
  • Ability to work on a flexible time schedule outside of normal working hours for production deployments and application support
  • General knowledge API and Web Applications
  • Experience setting up application monitoring (SCOM, Dynatrace etc…)
  • Experience with Agile methodology
  • Experience setting up & automating CI/CD flow

Our Commitment

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.

We are caring.  We are leaders.  We are innovators.  We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

 

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.