Enterprise Data Warehouse (EDW) Application Support Analyst

About Us

As EDW production Support Analyst responsibilities involve to ensure timely resolution of Production Support issues and partnering with the team to mature the operating model.
Candidate is expected to exude a take-charge attitude towards problems and thrive for excellence. This is a hands-on, delivery focused role.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

What You Will Do

• Assist with troubleshooting application system related issues.
• Identify solutions to business system problems.
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
• Create and maintain requirements, issue logs, meeting minutes, meeting schedules, project summaries and updates.
• Diligently support and lead where needed, various activities between the teams to ensure the business and technical requirements and objectives are met.
• Participate and contribute to the overall system(s) design.
• Assist with the creation of test suites, execute testing and support the QA process.

Who You Are

• 3 - 5 years’ experience EDW Production Support.
• Good to have P&C domain knowledge or Experience
• Proficient in SQL and database systems
• Excellent analytical, problem-solving, communication and interpersonal skills.
• Ability to set priorities and multi-task in a fast paced environment.
• Ability to work independently and productively under pressure.
• Strong organizational skills and decision making ability.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.