Insurance Digital Experience Specialist

About Us

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative. We're about doing what's right and feeling good about it

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.4M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Our diverse organization provides roadside assistance, insurance, technology, retail, and travel solutions through its various subsidiaries.

Position Details

What you will do:

• Contribute and maintain the digital properties for insurance companies across all touchpoints
• Ensure a seamless and engaging experience for B2B and B2C as well as maximize lead generation/conversion
• Improve the user experience of websites and other digital channels, optimizing usability and engagement.
• Create comprehensive end-to-end experiences, maintaining adherence to brand standards and meeting compliance requirements
• Create storyboards, context scenarios, and high-quality user flows to facilitate the development of exceptional user experiences.
• Ensure alignment of key messages, goals, and overall experience.
• Lead QA execution and complete User Acceptance Testing (UAT)
• Utilize content management systems and web content to manage and update digital assets
• Apply SEO knowledge to optimize digital content and improve search engine visibility
• Monitor the quality and integrity of digital channels, promptly addressing any issues

Who You Are:

• 2-5 years of proven experience in e-commerce and/or digital user experience
• Possess expert knowledge of design tools such as Figma, Adobe Suite, and proficiency in Microsoft Office Suite
• Demonstrate strong project management skills, including organization and time management
• Experience with Content Management Systems
• General knowledge of front-end languages (HTML, CSS, JavaScript)
• Strong problem-solving skills
• Able to prioritize and be flexible and responsive to dynamic situations
• Proven ability to develop effective, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies
• Strong analytics skills, with the ability to pull data, analyze data and derive insights, recommendation, and test ideas
• Exhibit a passion for learning new technologies and tools in the digital space

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.