Manager Operations Analytics

About Us

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Who we are

We are seeking a highly motivated and career minded individual to join our team as a Manager, Operation Analytics looking after the analytics team in our Business Intelligence and Analyst department. 

Position Details

Role and Responsibilities:

• Manage team of certified fraud examiners (MB and ON)
• Support Member compliance through analysis and investigations (SIU team using various technology to monitor 2.5M Members)
• Maintain the Member Misuse Index tool and functionality
• Partner with CAA and AAA Clubs across the federation to collaborate on misuse initiatives and improvements
• Partner with internal stakeholders on business process improvements to reduce fraud and misuse
• Provide oversight into any law enforcement investigations or requests for data
• Action all Member and Facility fraud and misuse, liaising with legal and other internal departments as required.
• Manage the Member Rejoin job and process.
• Manage the MMI tool and process.
• Manage a team of operational analysts responsible for conducting business reviews and analysis for key activities
• Support business process improvements in all supported business lines (MB and ON) based on findings.
• Provide control reporting and oversight into high-risk business activities
• Conduct audits of the effectiveness of the business processes currently in place across all of Club and Automotive (ON and MB).
• Provide strategic direction on focus areas, business review planning, and leadership presentations
• Manage a team of Membership Administration Associates to handle all back-office Member-facing and/or Member- Lead Manage a team of operational analysts who support all activities with financial accountability within membership.
• Provide direction and leadership on day-to-day banking, Moneris investigations, and dunning
• Approve all operational cheque runs.
• Manage a team of Membership Administration Associates to handle all back-office Member-facing and/or Member- Lead Manage a team of operational analysts who support all activities with financial accountability within membership.
• Provide direction and leadership on day-to-day banking, Moneris investigations, and dunning
• Approve all operational cheque runs

Who You Are:

• Post-Secondary Education in Business, Analytics, or Related Field, 5 years Management experience, Budget 
• Leadership Skills in developing and managing people.
• Strong understanding of analytics, business processes, operations, and P&L management.
• High analytical reasoning and negotiating abilities.
• Excellent oral and written communication and interpersonal skills.
• Excellent interpersonal and relationship building skills
   

Our Commitment

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.

We are caring.  We are leaders.  We are innovators.  We are collaborative. We work hard and play hard. We're about doing what's right and feeling good about it.

 We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.