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Vendor Relations Coordinator (Contract)

Date: Mar 14, 2023

Location: Thornhill, ON, CA, L3T 0A1

Company: CAA Club Group

About Us

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. . We work hard and play hard. We're about doing what's right and feeling good about it

Who we are

Our Information Technology team is looking for a Vendor Relations Coordinator for a 12 month contract

Position Details


  • Maintain in-depth knowledge of CAA Club Group’s strategic business plans and associated vendor relationship needs.
  • Ensure all new IT purchases and partnerships are appropriately vetted by Legal and Finance as required. 
  • All pre-requisites are completed before submitting for approvals / signatures.
  • Engage with stakeholders to ensure all vendor interactions are managed appropriately to allow projects to remain on time and on budget.
  • Assist Vendor Relationship Manager to document vendor / partner KPIs, SLAs, and associated tracking, reporting, and analysis.
  • Appropriate organization and retention of vendor related artifacts and information.
  • Enter all transactions (renewals, orders, SOW, etc.) into the corporate contracts database (Cobblestone).
  • Maintain and enhance the IT Vendor contact list. 
  • Vendor scorecards - leverage vendor surveys to provide analysis and commentary on partnerships to Sr. Management.
  • Demonstrate abilities to work on multiple contracts and tasks simultaneously.
  • Vendor process management - maintain knowledge on CAA internal processes and programs to ensure adherence / compliance.
  • Maintain effective working relationships with key stakeholders, i.e.- Legal, IT, Business, Finance.
  • All vendor information and contacts are maintained and available in event of disaster.


  • College diploma or university degree in Information Systems or work experience in the field of vendor management or contract management in an IT / IS environment. 
  • Minimum 2-5 years of experience
  • Strong knowledge and previous experience with vendor management or contract management 
  • Strategic, critical thinking, analytical and problem-solving skills 
  • Exceptional interpersonal and communication skills

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.