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Business Consultant

Date: Aug 3, 2022

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members.


We work hard and play hard.


We're about doing what's right and feeling good about it.

Position Details

What You Will Do:

  • Building long-term relationships with clients by communicating clear expectations; assist in project sizing, resource and scope estimates
  • Leading sessions with business representatives to perform business needs analysis
  • Leading documentation of business initiatives using standardized templates
  • Preparing business requirements documents that clearly define the business problems, business objectives, and options/solutions
  • Participating or lead daily team meetings (scrums)
  • Preparing project plans and provide regular status reports to management
  • Using standard business analysis methodologies
  • Providing and advising on technology solutions to meet business needs
  • Continually assess new solutions and processes to ensure those solutions meet customer’s expectations
  • Identify, develop, and document testing strategies with acceptance criteria to validate business requirements
  • Provide 2nd level end user support to both internal & external users
  • Configuration of rate tables and products
  • Administration of user’s roles and permissions
  • Responsible Access Management


Who You Are:

  • Post-secondary education in Business or Information Technology
  • Minimum 2 years proven experience in the insurance industry is referred 
  • Minimum 2 years experience as a Business Analyst or Business Consultant is considered an asset
  • Strong interpersonal skills and ability to work in a team environment
  • Strong analytical and problem-solving skills
  • Excellent written communication, verbal communication, and presentation skills
  • Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical models
  • Knowledge of the Insurance industry an asset
  • Experience using MS Office (Excel, Word, PowerPoint), MS Visio and MS Project
  • Lean Six Sigma Yellow Belt or higher is an asset
  • CBAP or PMP designation is an asset

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.