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Bodily Injury Adjuster

Date: Sep 17, 2022

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results.


We work hard and play hard.


We're about doing what's right, and feeling good about it

Position Details

As a Bodily Injury Adjuster, you will be responsible for the investigation, evaluation, negotiation and resolution of mostly litigated tort claim files. You will arrange a number of resources to prepare the claim for direct settlement, or defense and resolution (lawyers/ adjusters/ police/ accountants/ engineers) of assigned files as well as develop accurate and timely reserves to meet the financial obligations of all claims.

You will also participate in mediation proceedings to resolve claims, ensuring you adhere to file management protocols including report to file expense controls, vendor management protocols and ethical practices.


What You Will Do

  • Full handle of both direct deal and litigated files
  • Investigate, evaluate, negotiate automobile and property tort loss of moderate complexity
  • Manage challenging coverage claims with tact and professionalism
  • Arrange and manage vendors for your investigation (IA's, surveillance, defence legal, defence medicals)
  • Accurately assess and reserve the claim in line with Corporate protocols and guidelines
  • Maintain control of expenses through pro-active handling techniques
  • Manage claims in litigation, participate in mediations, pre-trials and trials
  • Obtain approval from Manager on claims above authority


Who You Are 

  • 2+ years of specific Bodily Injury claims and litigation handling experience
  • Ability to identify and analyze coverage issues
  • Excellent communication skills both oral and written
  • Excellent organizational and decision making abilities
  • Strong knowledge in handling mediations, pre-trails and trials is an asset 
  • Expertise in file preparation, and demonstrated ability to negotiate a file to resolution
  •  Knowledge of handling claims across Canada, as well as US exposures is an asset 
  • Post-secondary education in a related field, and/or completion of CIP designation is preferred

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs