National CAT Adjuster

Date: Nov 20, 2023

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us


Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are


As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details


What you will do:

  • Investigate, evaluate, analyze, negotiate and settle property claims in response to a Catastrophic weather event
  • Evaluate liability, salvage and subrogation exposure and potential
  • Contact and coordinate all parties involved in all stages of the claims process, respond to client complaints and appeals
  • Review and analyze initial losses to ensure file meets assignment criteria, determine proper kind of loss (KOL) reserves based on exposure and authority level
  • Examine claims files handled by Independent Adjusters when required
  • Prepare and maintain various reports on property claims
  • General support and adjudication of non-CAT claims and special projects, as required
  • Assign and communicate with vendors on Xactanalysis. 


Who you are:

  • Previous claims experience in property and/or auto inclusive of technical and coverage issues, management/resolution would be considered an asset.
  • An educational background including relevant post-secondary education complemented by a CIP designation or working towards a CIP designation
  • Working knowledge of Insurance Act and other legislation governing property and casualty insurance claims
  • Strong organizational; decision making and problem solving skillset with excellent communication skills, both written and verbal
  • Proficient in use of claim operating systems and working knowledge of Microsoft Office Suite
  • Career minded individuals who have demonstrated a progressive career path
  • Ability to work in a fast paced environment. 


What’s In It For You:

  • Competitive salary
  • Annual bonuses and merit increases
  • 3 weeks’ vacation
  • Flexible benefit plan
  • Defined Contribution Pension
  • Complimentary CAA Membership


As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.