Senior Bodily Injury Adjuster

Date: Sep 6, 2023

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

As a Senior Casualty Claims Adjuster - Bodily Injury, you will be responsible for full handling of automobile and property bodily injury claims.  The files are of varying complexity and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Senior Casualty Claims Adjuster - Bodily Injury ensures claims are properly investigated, evaluated, and resolved in a timely manner.


What you will do:

  • Full handle of both direct deal and litigated files
  • Investigate, evaluate, negotiate automobile and property tort loss of moderate to high complexity
  • Manage challenging coverage claims with tact and professionalism
  • Arrange and manage vendors for your investigation (IA's, surveillance, legal defence, defence medicals)
  • Accurately assess and reserve the claim in line with Corporate protocols and guidelines
  • Maintain control of expenses through pro-active handling techniques
  • Manage claims in litigation, participate in mediations, pre-trials and trials
  • Obtain approval from Manager on claims above authority
  • Assist in training and providing support to the junior and intermediate bodily injury adjusters
  • Assist the leadership team with operational objectives and special projects  


Who You Are:

  • Post-secondary education or equivalent experience
  • Minimum 5 years experience handling Casualty claims required
  • Strong organizational; decision making and problem solving skillset
  • Excellent communication skills, both written and verbal 
  • Ability to identify and analyze coverage issues
  • Expertise in file preparation, and demonstrate ability to negotiate a file to resolution
  • Knowledge of principles and practices of claims settlement, policy wording, fraud investigations
  • Ability to cross-reference information with attention to detail
  • Strong general computer knowledge required
  • CIP or working towards designation is an asset
  • Ability to understand insurance contracts in various jurisdictions is an asset
  • Knowledge of handling claims across Canada, as well as US exposures is an asset 


What’s In It For You:

  • Competitive total compensation and benefits package  
  • Annual shared success program based on performance 
  • Annual merit increases based on performance 
  • Registered Retirement Savings Plan with a matching contribution component 
  • Complimentary CAA Membership 


As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.