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Supervisor, AB Claims

Date: Mar 16, 2023

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

We are looking for a Supervisor of  Accident Benefit Claims to join our Insurance team!

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details


Job Responsibilities: 
• Implement, Coach, Develop and Maintain a team of AB Assistants & Temporary Associates
• Strategize with the team and departmental leads for future planning efforts
• Prioritize the teams output, along with staffing requirements using data analytics to build growth strategy
• Acquire skills and knowledge of identified data technology to be able to extract data as needed
• Develop and coordinate communication to stakeholders and/or frontline regarding new and updated processes, policies, and best practices
• Manage relationship with department to ensure awareness of all changes that could have impact on the business


 Job Requirements:
• Post-secondary education in Insurance of business related field preferred
• 2 – 4 years of Insurance and supervisory experience
• Effective business decision making attributes
• Excellent customer service and interpersonal skills
• Exceptional written and verbal communication skills


What’s In It For You
• Competitive salary
• Annual bonuses and merit increases
• 3 weeks’ vacation
• Flexible benefit plan
• Defined Contribution Pension
• Complimentary CAA Membership

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs