Unit Manager - Maritime AB Claims

Date: Sep 15, 2023

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative. 

We work hard and play hard. We're about doing what's right and feeling good about it. 

Position Details

What you will do:

  • Ensures files are being handled in line with service level agreements and in compliance with internal claims procedures and external legislative requirements
  • Leads, manages and develops claim associates to maximize full performance potential
  • Accountable for the customer experience as delivered by the team, ensuring exceptional customer service is delivered internally and externally
  • Tracks and coaches to internal Key Performance Indicators
  • Assist in executing claims corporate strategies
  • Provides regular feedback to associates, manager and liaise with other internal departments 



Who you are:

  • Post-secondary education required
  • CIP designation is an asset
  • Prior  experience in Maritime and/or SABS claims handling
  • Working knowledge of the Insurance Act and other legislation governing accident benefits claims (Section B)
  • Adjusting/Supervisory License (s) in Nova Scotia, New Brunswick, PEI is an asset
  • Knowledge of claims operating systems is an asset 
  • Progressive experience in training/coaching employees



What’s in it for you: 

  • Competitive salary
  • Annual bonuses and merit increases
  • 3 weeks’ vacation
  • Flexible benefit plan
  • Defined Contribution Pension
  • Complimentary CAA Membership


As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.