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Business Solutions Consultant

Date: Jun 17, 2022

Location: Mississauga, ON, CA, L4W 0A5

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

Position can be located in Mississauga, Ontario or Montreal, Quebec

What You Will Do

The Business Solutions Consultant will plan, design, develop, and launch efficient business information in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases and proposed projects. The Business consultant will collaborate with Stakeholders to perform business needs analysis for Insurance through thorough understanding of business processes and needs.

  • Collect data, oversee migration of policy data into ADAPT, EDW and Qlikview and execute month end process.
  • Collaborate with IT to translate business needs into potential solution documents
  • Develop and document test scenarios, test matrices, and execute system/integration testing
  • Execute User Acceptance Testing (UAT) and Post Acceptance Testing (PAT) after system implementation
  • Manage deviation to plans and escalate to supervisor issues that have significant impact to plans.
  • Participate in project activities including the definition and interpretation of business requirements and creation of documents
  • Coordinate system integration testing to ensure test plan, test cases are executed.
  • Participate in the post-implementation support and review.
  • Collaborate with, as needed, IT project manager, Analysts or other staff internal IT department and/or external vendors to resolve problems.
  • Maintain system tables / files that hold business rules, rates/factors and other key information used for processing data and for rating purposes. 
  • Assist in communicating to management, team leaders and trainers on any new or changed functionality of a given system
  • Provide contents for training material.
  • Provides on-call technical support for clients via phone and e-mail to accurately record a detailed description of known issue
  • Log and track communication and analysis of incident and/or problem

Who You Are

  • Post-secondary education in Business or Information Technology
  • CIP, CRM, CBAP, CAPM, PMP preferred but not required
  • Minimum 2 years’ proven experience in the Insurance or Finance industries preferred
  • Minimum 2 years’ experience as a Business Analyst or Business Consultant
  • Strong interpersonal skills and ability to work in a team environment
  • Strong analytical and problem solving skills
  • Excellent written communication, verbal communication, and presentation skills
  • Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical models
  • Bilingual (French and English) is an asset

What’s In It For You

  • Competitive total compensation and benefits package  
  • Annual shared success program based on performance
  • Annual merit increases based on performance
  • Defined Contribution Pension Plan with a matching contribution component
  • Complimentary CAA Membership

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.


As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.