Share this Job

Claims Adjuster, Physical Damage Cargo (ECH-ON)

Date: Sep 22, 2022

Location: Mississauga, ON, CA, L4W 5N1

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative. 
We work hard and play hard. We're about doing what's right and feeling good about it. 

Position Details

Reporting to the Manager, Claims, the Cargo and Physical Damage Adjuster is responsible for oversight and handling of damage to commercial vehicles including Long Haul Trucking and Towing programs. The claims are of varying complexity and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment. 

What You Will Do 

  • Provide oversight of external adjusters on outsourced claims
  • Investigate, evaluate, negotiate claims of  moderate complexity
  • Manage challenging coverage claims with tact and professionalism
  • Assess towing and recovery efforts and the anticipated costs 
  • Critical analysis of repair vs total loss for large commercial vehicles
  • Assess key components of commercial vehicles and how they relate to damage evaluation of the vehicle
  • Timely, accurate reserving in line with Corporate protocols and guidelines
  • Maintain control of expenses through pro-active handling techniques
  • Direct vendor partners as necessary
  • Conduct technical audits to monitor quality, activity, reserving and expenses
  • Handle and settle claims within prescribed authority, seek approval on those exceeding authority
  • Maintains strong proactive communication with insured, broker repair facilities and supporting vendors 
  • Identify and investigate subrogation opportunities 
  • Manage salvage/recovery

Who You Are 

  • Post-secondary education or equivalent experience
  • CIP or working towards designation
  • Minimum of 2 years experience handling PD Cargo claims required
  • Strong technical knowledge of cargo legislation applicable to US and Canadian cargo
  • Strong organizational; decision making and problem solving skillset
  • Excellent communication skills, both written and verbal
  • Demonstrated negotiation skills
  • Adaptability and willingness to learn
  • Ability to understand insurance contracts in various jurisdictions
  • Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
  • Ability to collaborate in a team environment, prioritize and multi-task
  • Strong general computer knowledge required

What’s In It For You

  • Competitive total compensation and benefits package  
  • Annual shared success program based on performance 
  • Annual merit increases based on performance 
  • Registered Retirement Savings Plan with a matching contribution component 
  • Complimentary CAA Membership

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.