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Claims Support, Accident Benefits (ON)

Date: Sep 16, 2022

Location: Mississauga, ON, CA, L4W 0A5

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

What You Will Do 
The Claims Support Associate is responsible for providing support and administrative assistance to the Accident Benefits Claims department with various accountabilities ranging from creating new Accident Benefit Claims/Exposures, sending out Application packages, coordinating Insurer Examinations and preparation of correspondence to clients, legal representatives, and vendors.   The successful candidate will have exceptional interpersonal skills and the ability to excel in a high performance and fast-paced environment.

  • Assist with customer support by responding to any inquiry calls from internal staff, clients, other insurers, vendors in a timely and professional manner for the Accident Benefit area
  • Liaise with Accident Benefit adjusters, medical and other pertinent vendors to coordinate scheduling of Insurer Examinations 
  • Send out Accident Benefit Application packages to clients via email/mail
  • Prepare technical and confidential correspondence/documents to clients, legal representatives, and vendors in relation to Accident Benefit Claims 
  • Create new Accident Benefit Claims/Exposures and process any pertinent documents, enter data/notes in various systems to support Accident Benefit adjusters
  • Copy and Coordinate Accident Benefit files/Litigation Matters for necessary vendors and counsel 
  • Record data in Claims Logs/Excel spreadsheets as required 
  • Conduct any required transactions with various Claims systems  
  • Provide Accident Benefit department support with coordinating any unmatched HCAI documents and distributing any AB mail specific to claims files 
  • Manage file storage and retrieval process for closed files with various systems
  • Process weekly/monthly statistics as required

Who You Are 

  • Post-secondary education completed in a related field
  • 1-3 years claims experience or experience working within the health care industry or business administration
  • CIP designation or working towards completion is preferred 
  • Exceptional customer service and interpersonal skills 
  • Effective communication skills both written and oral 
  • Strong organizational and time management skills
  • Ability to prioritize and produce quality work with attention to detail and accuracy 
  • Strong computer skills including data entry and experience with Microsoft Office and various Claims   systems including Guidewire Claim Center

What’s In It For You

  • Competitive total compensation and benefits package  
  • Annual shared success program based on performance 
  • Annual merit increases based on performance 
  • Registered Retirement Savings Plan with a matching contribution component 
  • Complimentary CAA Membership 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.