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Underwriter, Personal Lines (Broker Services)

Date: Aug 5, 2022

Location: Mississauga, ON, CA, L4W 0A5

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

What You Will Do 

The Intermediate Underwriter, Broker Support Services in Personal Lines will provide underwriting and risk analysis on Personal Lines Insurance Programs. 

  • Knowledge of all Personal Lines products, including non-standard personal lines auto, motorcycle and other recreational vehicle insurance
  • Answer phone queue telephone inquiries from our broker partners in a fast paced working environment with focus on providing exceptional customer service
  • Underwrites and processes endorsements and renewals in compliance with underwriting standards, rules and guidelines
  • Performs risk assessments, rating and coverage analysis and makes decisions within established guidelines
  • Takes a proactive approach to identifying issues and works independently to resolve and seeks advice as appropriate
  • Will be required to work within set authority levels and/or referral processes
  • Applies extensive product knowledge and uses rational judgement to make sound underwriting decisions that positively contributes to company results
  • Consistently provides a superior client experience to all stakeholders, by providing leadership, guidance and recommendations to both internal and external business partners, to resolve matters in order to achieve “win-win” solutions
  • Effectively manages priorities to consistently maintain established service standards
  • Keeps up to date with industry trends to deliver excellence in underwriting and build on expertise


Who You Are 

  • 1 + years experience Personal Lines Underwriting preferably in the Specialty Market
  • Post secondary education in a related field is required
  • CIP designation or working towards completion
  • Strong customer service, problem solving and time management skills 
  • Strong understanding of insurance policy wordings and the ability to make sound business decisions
  • Skilled communicator (verbal and written), interpersonal skills witth the ability to work in a team environment
  • Excellent organizational skills and the ability to multi-task and attention to detail 
  • Adaptability and flexibility to work in changing environment and industry
  • Experience with Microsoft Word and Excel with experience working in Policy Management system
  • Some travel may be required
  • Availability to work between 8am-6pm EST Monday-Friday


What’s In It For You

  • Competitive total compensation and benefits package  
  • Annual shared success program based on performance 
  • Annual merit increases based on performance 
  • Defined Contribution Pension Plan with a matching contribution component 
  • Complimentary CAA Membership 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.


Vaccination Policy

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.