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Senior Technical Specialist

Date: Jan 18, 2023

Location: Mississauga, ON, CA, L4W 5N1

Company: CAA Club Group

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

This is a Full Time Temporary position

Reporting to the Technical Claims Manager, the Senior Technical Specialist is responsible for oversight and handling of commercial and personal automobile Accident Benefits claims. The claims are of varying complexity with an emphasis on accident benefits catastrophic impairment handling. The successful candidate will have a dynamic personality and the ability to excel in a high-performance environment. They will ensure claims are properly investigated, evaluated, and resolved in a timely manner. The role includes interpretation of Statutory Accident Benefits (SABs) and the ability to investigate, analyze and assess potential risk and exposures. They will also appropriately instruct defense counsel and defend Echelon’s position in litigation matters.

What You Will Do

  • Provide oversight of external adjusters on outsourced claims
  • Investigate, evaluate, negotiate personal/commercial lines claims of moderate to high complexity
  • Manage Catastrophic claims and claims with catastrophic risk
  • Handle their own litigation/LAT disputes
  • Manage challenging coverage claims with tact and professionalism
  • Timely, accurate reserving in line with corporate protocols and guidelines
  • Maintain control over expenses through pro-active handling techniques
  • Direct vendor partners as necessary
  • Conduct technical audits to monitor quality, activity, reserving and expenses
  • Obtain approval from Manager on claims above authority
  • Provide high quality customer experience to all stakeholders
  • Collaborate effectively with peers/other departments
  • Remain up to date on industry trends and case law
  • Manage claims in litigation, participate in mediations, pre-trials, and settlement conferences
  • Perform other tasks and duties as assigned by the Manager

Who You Are

  • Post-secondary education or equivalent experience
  • Minimum of 5-7 years of accident benefits claims handling
  • CIP or working towards designation
  • Solid understanding of SABs and LAT Common Rules of Practice and Procedure along with knowledge of case law
  • Strong understanding of Ontario Auto Legislation and insurance contracts in various jurisdictions
  • Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
  • Good time management skills
  • Ability to collaborate in a team environment; prioritize and multi-task
  • Ability to cross-reference information with attention to detail
  • Adaptability and willingness to learn
  • Strong decision making and problem-solving skills
  • Excellent communication skills, both written and verbal
  • Demonstrated negotiation and conflict resolution skills
  • Strong general computer knowledge required

What’s In It For You

  • Competitive total compensation and benefits package
  • Annual shared success program based on performance
  • Annual merit increases based on performance
  • Defined Contribution Pension Plan with a matching contribution component
  • Complimentary CAA Membership

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.