Customer Care Representative (12-month Contract FT, Barrie)
Barrie, ON, CA, L4N 8V4
About Us
At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Services (CAA SCO) is a member of the CAA Club Group of Companies.
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
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Work-life harmony with access to an award-winning holistic wellness program,
- Continuous learning through our robust corporate curriculum and education reimbursement program,
- Incredible rewards, travel incentives, and product and service discounts,
- Benefits, pension, and a best-in-class recognition program.
Join our growing team where everyone belongs!
Position Details
We are hiring a Customer Care Representative in our Barrie store. In this role you will be supporting our Member Services Consultants and Travel Consultants in serving our Members and customers.
What you will do:
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Take passport photos, give out tour books, and supporting Member Services Consultants as required with admin tasks
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Placing outbound calls to Travel Suppliers for Travel Consultants
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Provide Travel Clients with necessary travel requirements based on current travel protocols
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Invoicing travel files for Travel Consultants
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Attaching and verifying supplier invoices to Travel files
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Support with Travel Consultants with Accounting adjustments
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Providing payment to Travel Supplier based on Travel Consultant request
Total compensation for this role will be determined by the terms and schedules under the applicable collective agreement.
Who you are:
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1-2 years working customer service and admin experience
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Excellent communication skills
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Attention to detail
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Post-secondary education in Travel and Tourism, or related field is a strong asset
Please note that internal applicants are asked to formally express their interest by applying online no later than 5 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.