Member Services Consultant (East Mall, PT)

About Us

As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,

• Continuous learning through our robust corporate curriculum and education reimbursement program,

• Incredible rewards, travel incentives, and product and service discounts,

• Pay-for-performance and best-in-class recognition programs, and

• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What you will do:

As a Member Service Consultant (MSC) you will have the proven ability to provide exceptional experiences to our Members. In this role, you would be required to sell Memberships, and merchandise. You will also be required to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel Insurance options to our Members.

Who You Are:

• 2-3 years customer service and sales experience in a retail environment

• Excellent communication skills both written and oral

• TICO certification completion or working towards/ willing to complete

• Available to work flexible store operation hours

• Post-secondary education in Travel and Tourism, or related field is a strong asset

Please note: Internal applicants are asked to formally express their interest by applying online no later than 5 business days of position being posted

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.