Travel and Retail Store Manager Markham

About Us

Working as a Store Manager for the Markham location you will be responsible for the operations of the store.   This includes supporting and coaching both the Member Service Consultants and Travel Consultants.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

Some of the responsibilities in this role include:

• Ensure adequate staffing levels at all times.
• Provide staff with formal and informal feedback on their performance and ongoing coaching. Monitor achievements of individual and store goals.
• Set yearly goals for store and associates.
• Actively assist in the career development of the staff by providing them with callings to learn new skills, attend seminars, take FAM’s and learn about other opportunities within the organization.
• Ensure all travel staff are up to date on product, industry and supplier information.
• Prepare annual budget and recommendations.
• Monitor all expense and revenues of various product lines.
• Review financial statements against month end figures.
• Deal with customer problems in empathetic manner.
• Willing to get TICO certification.

Qualifications:

•    As the successful candidate you will have a Post-Secondary education and a minimum of five (5) years of Leadership experience
•    You will be able to demonstrate your superior leadership skills through strong people management
•    You will have excellent knowledge of MS Office suite of products
•    Previous experience in retail and or travel is preferred
 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.