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AARS Technical Advisor

Date: Jun 6, 2022

Location: ON, CA

Company: CAA Club Group

About Us

Our AARS team is currently seeking to add a new member to our team in the role of Approved Auto Repair Services Technical Advisor.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

Some of the responsibilities of the role include:

- Managing the relationship with the AARS network (Ontario & Manitoba).  Including onsite visits and regular check in's by telephone and email.
- Arbitrate Member claims against AARS network
- Expand AARS network footprint
- Provide technical expertise to Members who call into the Auto Advice line including replying to emails
- Create written articles on latest automotive trends including EV market both for CAA Magazine and blog
- Provide technical expertise to media representing CAA
- Provide written technical expertise for CAA Magazine "Shop Talk" column
- Provide technical expertise to the Damage Resolution Team


Candidate must be a license technician with very strong written and verbal communications.  Ideal candidate must have current working knowledge of electric vehicles (EV) and autonomous vehicle (AV) and be able to effectively speak to their benefits and differences between manufacture approaches (i.e. cylindrical cells vs pouch cells).




Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.