Inbound Sales Advisor (Remote ON & MB)

About Us

As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What you will do:

We are offering a full-time permanent position as a work from home Inbound Sales Advisor. Working in a call center environment, you will be selling and upgrading CAA memberships to both potential and existing CAA Members. Our Membership Sales team is made up of driven, customer-oriented Associates who are obsessed with Member safety. 

This role sells travel medical insurance. You will be required to obtain your license, we provide training and certification within the first month of employment. 

You will need hard-wired, high-speed internet connection to work from home and a dedicated distraction free workspace or office. We provide the required technical equipment.

Shifts range from 8am to 8pm EST, Monday to Saturday, and Sundays 9am to 6pm EST with a shifts every second weekend.

This position begins with paid training. Day one is a virtual scheduled session to ensure your equipment is set up and working. Day two is a full day of training onsite in person orientation class at our CAA/CCG head office. (If you are located in SCO this location is 60 Commerce Valley Dr. E. Thornhill. If you are located in Manitoba this location is 870 Empress St. Winnipeg). Day three of training starts a six-week schedule of virtual class room training from 9-5 EST Monday to Friday.  You must be available to attend all scheduled training - time off is not available during the training period.

This position is expected to start February 7, 2025.

Who you are:

• Completion of post-secondary education
• 2-3 years of customer service experience
• 1-2 years of sales experience 
• Licensed to sell Accident & Sickness Insurance considered an asset 
• Excellent customer service skills
• Genuine empathetic communication style
• Ability to meet all internal quality standards and KPI's (Key Performance Indicators)
• Hard working, positive attitude, team player
• Self-starter with the ability to complete repetitive tasks while remaining focused
• Strong problem-solving skills
• Strong organizational skills
• Ability to obtain and analyze information quickly on a reoccurring basis
• Quick and accurate data entry

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.