Outbound Sales Advisor (Remote ON & MB)

About Us

Outbound agents will be responsible for conducting outbound sales calls to existing members using predictive dialer technology in order to retain our existing members, process any retention related inquiries and identifying cross/up-sell opportunities while providing an exceptional customer experience. This position is starting on November 1, 2024.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

In this role you will:

• Renew expired memberships & sell new memberships

• Solicit upgrades and add-ons to existing memberships

• Secure ACCR (Express Renewal) on credit card sales

• Manage call flow in conjunction with navigating screens.

• Utilize SAP computer applications to process all service/sales transactions

• Provide first call resolution to address all Member concerns

• Accountable for Quality & Sales targets, and adhering to contract center metrics

• Other duties as assigned

Requirements:

• Completion of post secondary education 

• 1 year experience in sales environment

• Ability to adapt and work effectively within a variety of diverse situations

• Excellent customer service skills – interpersonal, phone etiquette, active listening/empathy, etc.

• Strong sales aptitude

• Excellent communication skills (oral and written)

• Excellent organizational skills- multi-tasking

• Proficient in Microsoft Office suite

• Familiar with working in pressure environments

• Available to work varied shifts including weekends and holidays and must be available to attend all scheduled training

• Paid training for this position is on a schedule of 9-5 EST Monday to Friday for 4 weeks before moving to a varied work schedule

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Manitoba Human Rights Code and the Accessibility for Manitobans with Disabilities Act, 2013 (AMA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.