Supervisor, Membership Road Service (Overnights)

About Us

Our Membership Service division is seeking a highly motivated and career minded individual to join our contact centre team as a Supervisor.  In this role, you will report into the Manager of Membership Service.  This role is to provide support to our Overnight shift. 

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

In this role, you will be working on things like:
• Managing, coaching and developing a team of Associates
• Supporting and monitoring performance of the Membership Service department
• Provide necessary job training and enhance career development of your team
• Maintaining excellent knowledge related to the company’s products, processes and services to effectively meet the members’ needs
• Liaise with support departments in the development of programs, initiatives and campaigns to support department metrics
• Resolving escalated member complaints
• Leading by example through design and implementation of business process improvements to simplify processes for members and drive member engagement

The onboarding process will be conducted during daytime hours prior to the successful candidate transitioning to the overnight shift.

JOB REQUIREMENTS:

• As the successful candidate you will have a Post-Secondary education and a minimum of five (5) years of Supervisory experience
• You will be able to demonstrate your superior leadership skills through strong people management
• You will have excellent knowledge of MS Office suite of products
• You will be supporting the overnight shift

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.