Full Time Member Services Counsellor (St. Anne's Road Winnipeg)
St. Anne, MB, CA, R2M 3E5
About Us
Our Member Service Counsellor-Autopac Support is an opportunity to further enhance our customer experience in the Manitoba retail stores by developing our MSC’s to have insurance education and licensing to become Level 1 Broker with Autopac training all while creating a better experience for our Members.
Who we are
As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.
Position Details
DUTIES/RESPONSIBILITIES:
- Counsels members regarding route selection, and other relevant travel information available.
- Utilizes relevant CAA partner websites to counsel and process various product transactions
- Verifies key information with clients and makes appropriate data entries in the SAP system in order to complete and fulfill all transactions following established procedures.
- Completes all monetary transactions, accounting procedures and inventory control procedures according to established procedures.
- Provides insurance services and professional insurance advice to existing customers and prospects through multiple forms of communication within broker authority level
- Offers insurance advice, processes policy changes
- Assists in improving customer retention and service levels through first call resolution and direct customer contact.
- Accepts payments according to procedures, and processes endorsements as required.
- Meets the expectations of a Broker Audit.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Manitoba Human Rights Code and the Accessibility for Manitobans with Disabilities Act, 2013 (AMA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.