Accident Benefits Insurance Learning Consultant
Thornhill, ON, CA, L3T 7P9
About Us
At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
- At CCG, we are committed to delivering an exceptional Associate experience. We offer:
- Work-life harmony with access to an award-winning holistic wellness program,
- Continuous learning through our robust corporate curriculum and education reimbursement program,
- Incredible rewards, travel incentives, and product and service discounts,
- Pay-for-performance and best-in-class recognition programs, and
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position Details
As an Accident Benefits Learning Consultant, you will play a key role in shaping the knowledge and confidence of our Claims Adjusters, ensuring they have the in-depth technical and business expertise to deliver exceptional service to our claimants/customers/Members. This role offers continuous learning opportunities, exposure to cutting-edge training tools, and the chance to influence the future of insurance education.
What you will do:
- Consult with our business partners in Accident Benefits Claims to determine the learning needs of our Accident Benefits Adjusters
- Design and develop, small to large scale, learning programs, using the most effective and appropriate instructional methods/materials to provide and reinforce the learning and enhance knowledge retention
- Use your energetic attitude and engaging public speaking skills to present information using a variety of instructional techniques and formats
- Stay current on the insurance industry, the Statutory Accident Benefit Schedule (SABS) as well as abreast of training and development trends, activities, and techniques to ensure that you stay current with the industry
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who you are:
- Post-secondary degree/diploma and a degree/certificate (or willingness to obtain) in Adult Education
- Minimum 5 years’ experience working as an Accident Benefits Claims Adjuster, adjudicating Non-Catastrophic Accident Benefits Claims
- Minimum 5 years of experience in designing small to large scale learning programs using different delivery modalities. Or, a minimum 5 years of experience in training facilitation
- Excellent communication skills, both written and verbal
- Experience using Articulate Storyline and Camtasia is preferred
- Strong analytical skills
- French language proficiency is an asset
Ready to inspire and lead learning in the insurance space? Apply today and join a team where your expertise makes a difference!
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.