Accident Benefits Insurance Trainer

About Us

As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who We Are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

• At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What you will do

• Consult with our business partners in the Accident Benefits Claims department to design and develop training programs, ranging from small to large scale, using the most effective and appropriate instructional methods/materials to reinforce the participants' learning and enhance knowledge retention.
• Use your energetic attitude and engaging public speaking skills to present information using a variety of instructional techniques and formats.
• Stay current on the insurance industry, the Statutory Accident Benefit Schedule (SABS) as well as abreast of training and development trends, activities, and techniques to ensure that you stay current with the industry. 

Who you are –

• Post-secondary degree/diploma and a degree/certificate in Adult Education
• 5 years' experience in consulting and managing stakeholders is a must
• 5 years' experience in design/development of large-scale training programs using different learning methods is a must
• Experience in training delivery of in person and virtual training sessions
• Minimum of 3-5 years' experience handling casualty claims is a must
• Knowledge of insurance contracts of various jurisdictions
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
• Excellent communication skills, both written and verbal
• Experience using Articulate Storyline and Camtasia is preferred
• Strong analytical skill and detail oriented
• French language proficiency is an asset
• CIP or working towards designation is an asset

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.