Business Systems Analyst - Roadside

About Us

Our Information Technology department is seeking a highly motivated and career minded individual to join our team as a Business Systems Analyst - Roadside.

 The focus of this position is to work closely with the business units to gain in-depth understanding of business strategy, processes, services, roadmap and the context in which the business operates. This role will be key to understanding the technical capabilities needed to address business challenges.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

What You Will Do

• Assist with troubleshooting application system related issues.
• Identify solutions to business system problems.
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
• Create and maintain requirements, issue logs, meeting minutes, meeting schedules, project summaries and updates.
• Diligently support and lead where needed, various activities between the teams to ensure the business and technical requirements and objectives are met.
• Participate and contribute to the overall system(s) design.
• Assist with the creation of test suites, execute testing and support the QA process.

Who You Are

• Experience with creating documentation on highly integrated enterprise systems, SOA and integrated testing
• Experience in .NET, Java and JavaScript
• Proficient in querying Oracle and SQL databases
• Possesses excellent oral and written communication skills
• Strong documentation skills
• Team player with strong interpersonal skills and ability to take a leadership role when necessary
• Problem solving skills
• Demonstrated experience with Agile development methodology.
• Experience in JIRA
• Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.

Our Commitment

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.

We are caring.  We are leaders.  We are innovators.  We are collaborative.  We work hard and play hard. We're about doing what's right and feeling good about it.

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.