Development & Operations (DevOps)

About Us

As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!  At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What you will do:

• Installation, configuration, deployment & administration of enterprise applications.
• Understand and research system functionality & application dependencies and keep accurate documentation
• Perform day-to-day support, accurately identify, and resolve issues in a timely manner
• Provide accurate timely reports to management regarding status of critical systems & processes
• Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards
• Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
• Actively participate in DR planning and design, be involved in DR exercise
• Timely prioritization & escalation of incidents to Senior Management
• Build, automate, maintain & troubleshoot end-to-end release management (CI/CD) flows
• Automate routine tasks to improve efficiency and optimize operational environment
• Develop and use appropriate metrics to monitor production environment
• Follow established processes/standards, technology architecture, risk and production capacity guidelines
• Work with infrastructure teams to establish best practices & standards for application installation, configuration & troubleshooting
• Work with external vendors to coordinate a variety of functions including support, upgrades, patches
• Debug & analyze application issues using standard tools available in the market
• Maintain technology currency

Who you are:

• 4-5 years relevant experience
• Experience supporting websites and API’s
• Experience supporting .Net Web applications
• Excellent troubleshooting and problem-solving skills
• Production support experience with enterprise applications
• Production working experience of both Linux and Windows operating systems
• SQL/database experience
• Change management and incident management experience
• Familiar with Software Development Life Cycle
• Strong communications skills both verbal and written for a client facing role
• Ability to work on a flexible time schedule outside of normal working hours for production deployments and application support
• General knowledge API and Web Applications
• Experience setting up application monitoring (SCOM, Dynatrace etc…)
• Experience with Agile methodology
• Experience setting up & automating CI/CD flow

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.