End User Technology Specialist

Date: Jul 10, 2024

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Who we are

Our Information Technology department is seeking an End Point Technology Specialist to join our team.

Position Details

What You Will Do:

  • Assist the Manager, End User Computing to manage a complex multi-vendor device management environment that provides computing capabilities to all of CAA Club Group’s Associates.
  • Provide architectural expertise, direction, and assistance as required.
  • Document and develop in-depth knowledge of company’s existing device management environment(s).
  • Develop and manage a strategic roadmap for enterprise user computing devices.
  • Maintaining 3000+ Windows 10 PCs through proper patch management, utilizing Configuration Manager and other applicable tools. Experience working with and supporting Windows Autopilot and Intune MDM.
  • Experience managing virtual endpoints in Azure and Citrix
  • Responsible for completion of assigned projects
  • Responsible maintaining Patch level compliance in multiple applications on both physical and virtual end points
  • Responsible for resolving tickets assigned by 2nd level as well as other IT groups.

 

Who You Are:

  • Post-Secondary Degree in Information Technology required
  • Active Technical Certifications
  • Proven experience in management of end points using Endpoint Manager (Must Have)
  • Proven experience in managing end points in Azure (Must Have)
  • Proven experience in identifying and implementing suitable solutions to meet the present and future requirements (both functional and non-functional).
  • Technical Leadership with proven experience of influencing stakeholders.
  • Technical design and documentation.
  • Experience in batch and PowerShell scripting in an enterprise production environment.
  • Experience with Managing devices in Intune
  • Experience in support and administration of Microsoft Windows Infrastructures and Active Directory.
  • Experience in working with Windows 10 performance logs for trouble shooting and trend analysis. 
  • Remote work may be possible but must be accessible to Toronto office when onsite is requested.
  • Systems implementation and testing.
  • Microsoft 365 tenant administration and governance.
  • Experience configuring and managing Windows Autopilot deployments and configuration (must have)

Our Commitment

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.

We are caring.  We are leaders.  We are innovators.  We are collaborative. We work hard and play hard. We're about doing what's right and feeling good about it.

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.