IT Asset Management Analyst

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

• At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Wil Do

• Ensure CCG’s IT asset lifecycle process is followed, including ordering, asset tagging, record collection, and disposal
• Responsible for imaging and deploying PCs (physical computers and virtual machines) to Associates based on assigned tickets and project requirements
• Coordinate with vendors throughout asset and peripheral lifecycle stages: procurement, delivery, maintenance, and decommissioning
• Track warranties, coordinate repairs, and oversee secure disposal (e.g., data wiping, recycling)
• Maintain accurate asset records in a CMDB and be able to ultilize Asset discovery tools like SCCM and Intune 
• Monitor physical and digital asset locations and conditions at both the head office and satellite locations. This includes CCG assets and equipment used remotely by Associates
• Conduct quarterly or annual audits to ensure inventory accuracy
• Track software license assignments and removals, ensuring compliance with vendor agreements and internal policies
• Handle asset-related service requests and ensure timely resolution
• Support the re-imaging of retrieved computers, ensuring they are properly configured, cleaned, and packaged for reuse or redeployment
• Maintain SOPs and asset handling guides.Assist Associates via phone or tickets using Service Management tool for PC-related issues
• Support asset provisioning and recovery during employee transitions
• Using Power BI dashboards to analyze asset status and software utilization
• Other duties as required

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Completed post secondary education in related information technology field
• A minimum of 3 years experience within a customer service oriented information technology role
• ITIL 4 Foundation Certification, Certified Asset Management Professional (CAMP) an asset
• Experience working with Microsoft Configuration manager and Autopilot deployments
• Knowledge of IT Service Management and IT Asset Management Tools
• Proficient in working with Microsoft Excel and using Power BI reports
• Ability to lift and move equipment up to 10lbs
• Availability to work fully in office

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. 

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.