Learning Specialist-Roadside

Date: May 6, 2024

Location: Thornhill, ON, CA, L3T 7P9 Winnipeg, MB, CA, R2J 0S7

Company: CAA Club Group

About Us

Are you an experienced facilitator looking for a challenging and rewarding career? Are you fascinated by towing and recovery? Then you are looking at the right opportunity! 

We are seeking a highly motivated individual to join our team as a Trainer. In this role, you will provide training to our Service Network in support of ensuring a standard of excellence when servicing our members.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.


Position Details

•Facilitate training programs to our contracted network of service providers and fleet who deliver our tow, battery, and light service support to our Members
•Research, plan, and develop new training programs that engage learners
•Liaise with the business leaders in the development and enhancement of training programs
•Understand our call taking and dispatching procedures and facilitate training programs for our new and existing Associates
•Maintain the training records for all the sessions delivered
•Stay current on the automotive industry as well as training and development trends that will assist in enhancing our training programs
•Maintain our training trucks, perform circle-checks as needed
•Work closely with Fleet leadership in maintaining all the courses and support all initiatives

•Excellent communication and facilitation skills
•Post-Secondary Degree / Diploma, preferably in Adult Education or related field
•Strong interpersonal skills
•Minimum 3 years of experience in learning and development or adult education including hands-on training
•Experience within automotive or towing environment or an aptitude for automotive knowledge is preferred
•Ability to train in various settings such corporate office, outdoors, and contractors’ facilities
•Valid G driver’s licence

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and Manitoba Human Rights Code and the Accessibility for Manitobans with Disabilities Act, 2013 (AMA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.