Manager, Creative Operations

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

• Ensures briefs are translated into clear creative assignments and production-ready plans across channels, coordinating stakeholders and resources to deliver campaign assets on time and on brand
• Partner with the AVP, Brand and Creative Services to translate strategic vision into actionable plans
• Supports content initiatives in partnership with the Content team by ensuring content execution meets brand standards, accessibility and compliance requirements, and is delivered efficiently through appropriate internal or external production paths
• Collaborate with traffic planners, design leads, and LOB stakeholders to manage workloads, prioritize projects, and determine the best approach for campaign delivery—whether through internal resources or external vendors
• Bring creative judgment and operational leadership to help teams balance quality, speed, and consistency across all creative outputs.
• Design, implement, and refine creative workflows to reduce bottlenecks and improve speed-to-market
• Maintain operational playbooks aligned with brand standards and creative excellence
• Monitor and report on creative performance metrics to inform future strategies
• Evaluate, recommend and onboard agencies and vendors based on strategic fit, business needs and performance
• Support contract negotiations and monitor agency performance against KPIs

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Bachelors degree in Marketing, Communications, Design, Business or related field
• Professional certification in project management or creative operations is an asset
• Minimum 7 years of marketing experience
• Minimum 3 years of people management/leadership experience
• Experience in supporting the design and improvement of creative operations frameworks (intake, brief standards, SLAs, routing, approvals, QA) across cross-functional marketing teams
• Have managed a portfolio of internal and external resources, including traffic planning, capacity management, and prioritization across campaigns and channels
• Have led agency/vendor ecosystems—evaluation, onboarding, SOW creation, KPI tracking, periodic performance reviews, and relationship optimization
• Experience in maintaining brand playbooks and templated toolkits that improved speed-to-market and consistency

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. 

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs