Manager Learning and Development

Date: Jul 10, 2024

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

The Learning & Development Department is seeking a highly motivated and career-minded individual to join their team as a Manager Learning and Development supporting our Insurance line of business, namely Echelon Insurance.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

As a Manager Learning & Development, you will consult with our business partners in the Accident Benefits Claims department to design and develop training programs, ranging from small to large scale, using the most effective and appropriate instructional methods/materials to reinforce the participants’ learning and enhance knowledge retention.
You will use your energetic attitude and engaging public speaking skills to present information using a variety of instructional techniques and formats. You will stay current on the insurance industry, the Statutory Accident Benefit Schedule (SABS) as well as abreast of training and development trends, activities, and techniques to ensure that you and the Learning & Development Team stay current with the industry.

Job Requirements:

  • Post-secondary degree/diploma and a degree/certificate in Adult Education
  • 5 years’ experience in consulting and managing stakeholders is a must
  • 5 years’ experience in design/development of large-scale training programs using different learning methods is a must
  • Experience in training delivery of in person and virtual training sessions
  • Minimum of 3-5 years’ experience handling casualty claims is a must
  • Knowledge of insurance contracts of various jurisdictions
  • Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
  • Excellent communication skills, both written and verbal
  • Experience using Articulate Storyline and Camtasia is preferred
  • Strong analytical skill and detail oriented
  • French language proficiency is an asset
  • CIP or working towards designation is an asset

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.