Membership Administrator

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies. 

Please Note: Training will be in-office (60 Commerce Valley Drive East, Thornhill, ON L3T 7P9) 5 days/week for up to the first 9 months of this role.  Once the training period has been completed, the role will be hybrid with the expectation of working in the office 3 days/week.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do:

• General printing, faxing, scanning and filing as directed. Preparation of mailouts as directed.
• Completing requests for CCG Charitable Donation program on behalf of Government & Community Relations. Interoffice mail and fax management for Club & Automotive Services.
• Office Supplies management.
• Ordering of trunk organizers, gift cards and other premiums/swag as directed. Scanning & indexing documents to OnBase.
• Providing support for CCG/Club & Automotive events as required. ERS claims administration including
• ERS Network administration as directed by Manager, Operational Efficiency.
• Receiving and actioning Member correspondence within established service levels (mail and e-mail proxies), including scanning to OnBase document repository.
• Completing Membership mail-out requests within established service levels at the request of LOB Associates.
• I.e. trunk organizers, receipt requests, join applications etc.
• Membership account maintenance. I.e. name changes, SWAP, Marketing Permissions etc.
• Membership Do Not Contact (DNC) administration on behalf of CCG Marketing (mail and e-mail). TripTiks processing including
• Production of orders through the AAA TripTik Portal. Printing, binding & shipping of orders.
• Fulfillment of Map & Tourbook requests from Call Centre.
• Raw materials management, including inventory management and shipping to retail stores.
• Processing of Request Management System (RMS) – Membership changes/processing in SAP using elevated system access.
• Handling of SAP Resolution Centre (SRC) requests.
• Managing processing related to special Membership campaigns/events as directed. Processing of HappyFox ticket submissions
• Equipment return processing.
• Employee record maintenance.

Who You Are:

• Able to work in a hybrid model (minimum 3 days/week in office)
• Post-secondary diploma or degree.
• Completion of or willingness to complete Microsoft Office Professional certification. Completion of or willingness to complete Lean Six Sigma (Yellow or above).
• Superior customer service skills.
• Strong problem-solving skills and attention to detail.
• Demonstrated ability to multitask in a fast-paced environment.
• Superior organization skills and dedication to completing work in a timely manner. Ability to maintain confidentiality.
• Experience in general office administration. Experience with MS Office.

Please note, that Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please Note: Training will be in-office (60 Commerce Valley Drive East, Thornhill, ON L3T 7P9) 5 days/week for up to the first 9 months of this role.  Once the training period has been completed, the role will be hybrid with the expectation of working in the office 3 days/week.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.