Program Manager

About Us

CAA Club Group (CCG) is currently seeking a dynamic IT Program Manager. In this hybrid role, you will team with IT resource managers, directors, project sponsors, executive leaders, external partners, vendors, and other stakeholders to collaboratively deliver IT Programs to support execution of CCG’s business strategies.

Who we are

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.  

Position Details

What Will You Do?

• Manage complex IT application development and infrastructure programs/projects.
• Define and be accountable for the program/project - scope, schedule, budget, quality and project management plan.
• Monitor the budget, keep track of actual cost monthly, and initiate corrective actions before variances exceed approved thresholds.
• Ensure program/project delivery is as per standards and best practices defined in CCG’s project management framework.
• Provide program/project management direction and guidance to teams, adhering to proven project management methodologies including Scrum agile.
• Create winning IT strategies to achieve the program/project goals and deliver all the mandates of the business case driving the program/project.
• Develop and support innovative solutions to meet the needs of the business and align the solution with the existing system architecture capabilities.
• Act as a communications conduit to business stakeholders/partners to ascertain the program/project is fulfilling the business needs.
• Monitor and respond swiftly to issues, risks, and decisions; escalate issues promptly when necessary.
• Management of program/project resources in collaboration with the functional managers/directors.
• Provide regular status updates to sponsors, stakeholders, steering committee members, C-level executives regarding progress and emerging issues.
• Establish performance measures for program/project members and provide meaningful and timely feedback.
• Realize the pulse of the program/project team(s) and keep team morale elevated.

Who You Are?

• Must be a team player with an intrapreneurship mindset. Can rally her/his team to focus on quality delivery, pays attention to the right details.
• Hands on, seasoned, and well-organized professional with effective time management skills
• Bachelor’s degree in computer science or an analytical discipline. Master’s degree in management or related discipline is nice to have.
• 10+ years of dedicated IT program governance and IT project management experience.
• Successfully managed and delivered complex IT programs (i.e., digital transformation, multi-year, multiple phases/deliverables, with cross functional dependencies, across lines of businesses etc.).
• Possess robust program/project management knowledge, practical technical knowledge, and strong business management skills.
• Excellent foundational skills in program/project management life cycle and with tools such as Microsoft Project, JIRA etc.
• Ability to multi-task and have resilience in dealing with shifting priorities or operating in an uncertain environment when all the details are not established (e.g., during the initiation phase).
• Ability to influence without authority through negotiation, interpersonal skills, and motivation skills.
• Strong ability to inspire others to build high performance teams and achieve extraordinary results in a fast paced (and rewarding) work culture.
• Stellar communications skills specifically in communicating complex/technical information to a wide audience.
• Experienced in creating SOW, contracts, and managing vendors.
• Strong understanding of technology concepts including SOA architecture, web services, data exchange standards, mobile development, data warehouse, B2B/B2C systems etc.
• Both Program Management Professional (PgMP) and/or Project Management Professional (PMP) certification an asset.
• Certified Scrum Master designation is an asset.
• Guidewire product knowledge is an asset.
• SAP product knowledge is an asset.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.