System Administrator

About Us

This role requires a high degree of independence to problem solve and troubleshoot in a fast-paced environment.  Strong interpersonal and communication skills are important assets in this role to work with both technical and non-technical audience.  We are looking for a candidate with excellent systems administration technical skills. You will be part of a dynamic and motivated Data Center Operations team that are experienced and work interactively with each other and across IT.

Who we are

As Canada's largest automobile association, we are passionate about keeping our members safe; whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

What you will do :

• Responsible for providing a stable and reliable server systems while maintaining a high level of security. 
• Windows Server Management – Install, configure and maintain Windows servers.
• After Hours Support - Provide 24 x7 infrastructure and systems support across data centers, and remote sites on a shared schedule across the team.
• Manage and monitor all production-related systems and respond quickly and decisively as issues arise to bring about a quick resolution.
• Problem solve and troubleshoot technical issues.  Diagnose root cause of system malfunctions, as well as address hardware, software or connectivity issues.  Recover systems and data as required.
• Review system performance and reports to analyze and make recommendations to alleviate bottlenecks and performance issue (Aria, VeeamOne, Solarwinds, SCOM)

Who you are :

• Expert skill administering Microsoft Windows Active Directory environment including domain services, sites and services, users and computers, and group policy administration in our data centers and in Azure Cloud.
• Automation and Scripting abilities including PowerShell and Python as well as, knowledge and experience in Dev/Ops tools such as Ansible, Kubernetes, Docker, Terraform, etc.
• Proven experience in cloud technologies including Azure & AWS cloud. Overall administration including VM provisioning, infrastructure & software maintenance, costing, monitoring and problem solve and troubleshoot ongoing issues. 
• Proven experience with VMware Cloud Services, including VMware, Aria, Skyline, as well as managing our on-prem hyper converged infrastructure supporting VMware.  (Dell Servers and Cisco UCS)
• Storage Administration including provisioning, upgrading, snapshots, and maintenance in storage arrays, and SAN switches. (Dell Power Store, NetApp, Pure Storage, Brocade)
• Backup Administration including managing backup configurations and perform software/hardware maintenance. Perform restores and resolve failures.  (Veeam, Networker, Data Domain, ExaGrid)
• Patching – Stay updated with latest Windows security patches and features. Understand security protocols, vulnerability assessments and manage risk with regular patching, and upgrades. (Microsoft, Ivanti) 
• Citrix Administration including infrastructure, and provisioning and maintenance
• Post-Secondary education or Diploma in computer science or Information Technology or equivalent experience.
• 3 plus years’ experience working at a Systems Administrator or related position

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.