Systems Analyst - IT Roadside Product

About Us

As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do
⦁    Provide Level 2 and Level 3 application and systems support for our Roadside application and its integration points.
⦁    Troubleshoot and resolve incidents through the ticketing system, ensuring timely and effective business support
⦁    Test and deploy new enhancements as requested by the business and vendors
⦁    Create and update documentation for new and existing processes or procedures
⦁    Perform ongoing system maintenance and monitoring in adherence to service level agreements
⦁    Collaborate effectively with business users and IT teams
⦁    Work independently, continuously learning and exploring new technologies
⦁    Identify and implement solutions to improve operational efficiency
⦁    Ensure escalation procedures are followed and document all exceptions within your authority
⦁    Coordinate with external vendors to maintain system integrations

Who You Are
⦁    Post-secondary education in Information Technology or a related field preferred
⦁    2–3 years of hands-on experience with Linux, Java, Tomcat, and SQL
⦁    Experience supporting Roadside Dispatch or CRM systems; Roadside industry knowledge is an asset
⦁    Familiarity with Microsoft Server (2012/2016/2019) and Windows 10
⦁    Experience with tools such as Pingdom, Dynatrace, SCOM, and Twilio is an asset
⦁    Understanding of networks and networking components
⦁    Exposure to the full development lifecycle (requirements through to support) is an asset
⦁    Strong customer service skills and the ability to support internal stakeholders effectively
⦁    Highly detail-oriented with excellent time management and organizational skills
⦁    Strong verbal and written communication skills
⦁    Experience interacting with vendors for technical support
⦁    Willingness to work on-call during evenings, weekends, or after hours

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.