Travel Customer Care Representative (Hybrid)

About Us

As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,

• Continuous learning through our robust corporate curriculum and education reimbursement program,

• Incredible rewards, travel incentives, and product and service discounts,

• Pay-for-performance and best-in-class recognition programs, and

• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

As a Travel Customer Care Representative you will do things like help with ticketing and invoice on travel files.  You will also contact suppliers.  This exciting role gives you the opportunity to explore the travel industry.

What you will do:

• Placing outbound calls to Travel Suppliers for Travel Consultants 

• Provide Travel Clients with necessary travel requirements based on current travel protocols

• Invoicing travel files for Travel Consultants

• Attaching and verifying supplier invoices to Travel files

• Support with Travel Consultants with Accounting adjustments. (eg. Verify Travel invoice with Clientlinq files)

• Providing payment to Travel Suppler based on Travel Consultant requirements

Who you are:

• 1-2 years working customer service and admin experience

• Excellent communication skills

• Attention to detail

• Post-secondary education in Travel and Tourism, or related field is a strong asset

#LI-Hybrid 

#LI-AF1

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.