Travel Groups Supervisor (12 month Contract FT, Hybrid)

About Us

As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

Join our growing team where everyone belongs!

Position Details

Our Travel group tour operator division (Extraordinary Explorations) is looking for a highly motivated and dynamic individual to join the team on a 12 month contract as a Travel Groups Supervisor.

What you will do:

• Update, communicate and monitor compliance with Department Policies and Procedures
• Seek out training and specialization on group products for the team
• Extraordinary Explorations Product Development
• Strategically and Operationally contribute to the growth of the Extraordinary Explorations program
• Plays a lead role in the creative process of the semi-annual Extraordinary Explorations brochure

• Development and welfare of the Extraordinary Explorations team

• Prepare and facilitate performance reviews, including goal setting for the team
• Assist in the facilitation and planning of exclusive or unique travel products and services
• Implement and monitor the Extraordinary Explorations product objectives, plans and budgets
• Managing the budget for the  Extraordinary Explorations area
• Monitor agreed sales, revenue and cost projections

Who you are:

• Minimum of 10 years in travel, preferably in Groups Travel

• 5 Years leadership experience
• Diploma in Travel & Tourism or related field
• Strong group building and destination/product knowledge
• Strong knowledge of cruise group process
• Strong computer skills, including Microsoft Office products
• Strong problem-solving, negotiation and communication skills
• Strong relationship building skills
• The role may include some out of province and/or out of country travel, willigness to travel is an asset 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.