Travel Services Consultant (Hybrid)

About Us

As a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our Members and non-Members. In addition, you will ensure your clients records and files are consistently up to date and maintained and provide regular follow up with clients.

This is a great opportunity for experienced Travel Agents, new grads, or anyone looking to kickstart their career in travel. No previous experience necessary, just a passion for travel, customer service and sales, we will provide training!

Our Permanent Full-time roles offer benefits, pension, and travel discounts!

Hiring for our January 2025 Travel Academy training 

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

Who You Are:

• 2-3 years customer service and sales experience
• Prior Travel Agency experience is an asset, but not required
• TICO certification completion or working towards/ willing to complete
• Excellent communication skills both written and oral
• Excellent organizational skills
• Available to work flexible call center hours
• Familiarity with Apollo system is a definite asset
• Post-secondary education in Travel and Tourism, or related field is a strong asset

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs