Travel Technology Specialist

Date: Mar 28, 2024

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative. We work hard and play hard. We're about doing what's right and feeling good about it

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

What you will do

  • Assist in the evaluation of new travel technology solutions, including booking solutions, mobile solutions and third party integrations and APIs
  • Conduct comprehensive user acceptance and regression testing of travel technology systems
  • Create support & training documentation for use by other departments, including Learning & Development, Retail Operations and Finance
  • Assist in gathering requirements and developing business requirements documentation for new systems and enhancements to existing systems
  • Provide second-level support for the troubleshooting and diagnosing of issues and defects related to CCG’s suite of Travel technology tools
  • Act as a liaison between CCG and technology vendor to resolve any technical issues
  • Report defects to our travel technology partners as required and following up to ensure they are rectified as per SLAs
  • Work with the Retail and Call Centre leadership teams to understand Associate workflows and barriers to usage
  • Support Learning & Development in understanding and implementing initial and ongoing technology training of all travel consultants and store managers
  • Seek feedback from all stakeholders to adjust, enhance training and knowledge sharing


Who you are

  • Post-secondary education in Travel and Tourism, or related technology field is a strong asset
  • Basic knowledge of travel technology systems (e.g., Global Distribution Systems), API integrations, and online booking functionality.
  • Minimum 3-5 years of working in a technology support-type role
  • 3-5 years working in retail or wholesale travel environment is an added advantage
  • A good understanding of travel industry technologies and booking tools
  • Having continuous improvement mindset
  • Highly collaborative with strong communication skills
  • A problem solver having the ability to troubleshoot complex technical issues
  • Results and detail oriented

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.