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Overnight Tow Truck/Battery Assist Driver (Full Time)

Date: Jun 10, 2022

Location: Winnipeg, MB, CA, R2J 0S7

Company: CAA Club Group

About Us

Our Tow Truck Drivers put our members first every day. We provide a service experience that you do not get anywhere else. As a Tow Truck Driver at CAA Club Group of companies, you will attend Emergency Road Service calls that includes battery boosting, flat tires, lockouts, gas, extrications, and tows. While on the scene, you will perform basic troubleshooting and do your best to get the member going.  Breakdowns happen all throughout the year which means our Tow Truck Drivers go above and beyond for our members and work in the good, the bad, and the ugly weather. We provide top of the line safety gear to keep you protected from the elements and highly visible. 

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

DUTIES/RESPONSIBILITIES:
• Operate and drive CAA ERS Fleet Vehicles in conjunction with the Manitoba Highway Traffic Act, as well as with CAA established Manitoba Fleet Procedures.
• Attend ERS Service calls including battery boosting, flat tires, lockouts, gas, extrication, and tows according to established CCG Towing and Service Procedures.  Collects additional fees for service calls from members as required.
• Greet members; check membership and drivers license data upon arriving at the scene of the member’s vehicle. Ask questions and communicate effectively with member in order to understand problems and explain policies.
• Assess a break down scene for safety and probable workable assessment.
• Accurate diagnosis of battery condition, charging system output, and any electrical drain that may hamper the operation of the member’s vehicle.
• Is expected to work within basic troubleshooting and quick-fix guidelines to achieve a “Go or Tow” assessment.
• When appropriate, perform repairs to allow the member to drive safely to a repair facility.
• Represent CCG in a positive way while on duty including dealing respectively with the general motoring public, pedestrians, cyclists, and members.
• Answer member and general client questions relating to their ERS Benefits, and general CCG products and services.
• Use MDC terminal to receive and respond to ERS calls sent by CCG dispatchers.
• Report traffic accidents and suspicious motoring activities when witnessed to CCG dispatchers.
• Maintain a safe working environment by keeping alert, reporting safety issues to supervisors, and wearing all Personal Protective Equipment (PPE) required to complete duties as assigned.
• Promote all areas of CAA including Home & Property Insurance, all Show Your Card & Save programs, plus Battery Assist, Locksmiths and Immobilizer programs.
• Performs other job-related duties as assigned.

REQUIREMENTS:
• Mechanical aptitude.
• Previous experience dealing with customers and providing quality customer service.
• Knowledge of the city of Winnipeg, and rural geography of Manitoba.
• Previous experience operating a tow truck or other heavy equipment.
• Basic computer and keyboarding skills.
• Current Provincial Drivers License with no more than 4 demerits.
 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Manitoba Human Rights Code and the Accessibility for Manitobans with Disabilities Act, 2013 (AMA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.