Part Time Member Services Counsellor (Empress Street, Winnipeg)

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Manitoba (MML Club Services) is a member of the CAA Club Group of Companies. 

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! 

At CCG, we are committed to delivering an exceptional Associate experience. We offer: 
• Work-life harmony with access to an award-winning holistic wellness program, 
• Continuous learning through our robust corporate curriculum and education reimbursement program, 
• Incredible rewards, travel incentives, and product and service discounts, 
• Pay-for-performance and best-in-class recognition programs, and 
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more. 

 
Join our growing team where everyone belongs! 

Position Details

What You Will Do:

• Receives, counsels, and processes inquiries from clients regarding memberships, membership benefits, travel routings, hotel reservations, travel health insurance and information on all CAA products, services, and benefits.
• Utilizes CAA methodologies to identify and sell relevant products and services to members and customers.
• Counsels members regarding route selection, points of interest, construction areas, road conditions, mileage, driving times, toll information, and other relevant travel information available.
• Utilizes relevant CAA partner websites to counsel and process various product transactions
• Verifies key information with clients and makes appropriate data entries in the SAP system in order to complete and fulfill all transactions following established procedures.
• Receives and responds to members or other staff regarding problems with CAA Products and Services, and takes action to investigate, process, and resolve the situations.
• Completes all monetary/financial transactions procedures according to established procedures. 
• Displays a positive attitude towards CCG product, services and initiatives
• Demonstrate daily, the Core Values & Service Principles of CCG
• Performs other job-related duties as assigned. 

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. 

Who You Are:
• Post-Secondary education in Tourism, or Travel Counselling preferred.
• Working knowledge of Microsoft Windows and Microsoft Office applications.
• Demonstrated knowledge of maps, routings, points of interest and symbols, geography, destinations and appropriate reference materials.
• Minimum 1 – 2 years of experience in a similar or related position.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.