Claims Assistant - BC Region

Date: Sep 16, 2023

Location: BC, CA

Company: CAA Club Group

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. 

We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative. 

We work hard and play hard. We're about doing what's right and feeling good about it. 

Position Details

We are looking for a Claims Assistant who will be an integral part of the Claims department and is responsible for providing essential administrative support to our Claims team.  


What You Will Do

• Prepare forms and correspondence on claims files, including but not limited to, letters to Members, Third party reports and consent forms on Police report requests.

• Process payments on claim files, such as payments for appraisal fees, glass claim invoices and police report fees.

• Support the Total Loss team by preparing and sending Proof of loss documents to facilitate claim settlements.

• Request official reports to aid in claims investigation such as police reports and fire incident reports.

• Dispatch PD Claim files to legal representatives, as and when requested.

• Process, sort and distribute incoming correspondence appropriately

• Make outbound calls to Members to obtain the First notice of Loss on New Claims reported after-hours or online.

• Subject to Business demands, answer inbound calls and efficiently route the callers to the appropriate department.

What You Have

• 3 years administrative experience in a similar role

• Excellent communication skills both written and oral

• Superior customer service and interpersonal skills

• Ability to multitask in a fast paced environment

What’s In It For You

• Competitive salary

• Annual bonuses and merit increases

• 3 weeks’ vacation

• Flexible benefit plan

• Defined Contribution Pension

• Complimentary CAA Membership


As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.