Claims Clerk (ECH-ON)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative. 

We work hard and play hard. We're about doing what's right and feeling good about it.
 

Position Details

What You Will Do
The Claims Clerk provides clerical support such as customer service, administrative assistance, mail processing and courier liaison, filing, organization and record management.

• Respond to and direct inquiry calls from clients, Brokers, Insurance Companies and internal staff
• Provide instructions on how to proceed with claims
• Directing calls to appropriate party for handling
• Liaise with multiple departments within the Company
• Processing new claims in various systems, entering data in systems and recording in claims Logs
• Receive claims transaction data and record in relevant system
• Pay small claims such as windshield repair and replacement; deal directly with vendors and provide pricing
• Process weekly and monthly reports as required
• Ensure claims portal is updated
• Prepare weekly deposits
• Responsible for printing claims cheques, scanning and preparing for mailing
• Sort and process all incoming and outgoing mail for the Department
• Coordinate the maintenance of office equipment with Office Services department

Who You Are

• Post secondary education required
• Proficient with Microsoft Office Suite
• Organized and detail oriented
• Rate information using standards that can be measured or checked
• Perform arithmetical operations quickly and accurately
• Rate information by using personal judgement
• Excellent communication and customer service skills
• Multi- tasker for a fast paced environment

What’s In It For You

• Competitive total compensation and benefits package  
• Annual shared success program based on performance 
• Annual merit increases based on performance 
• Defined Contribution Pension Plan with a matching contribution component 
• Complimentary CAA Membership 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Vaccination Policy

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.