Travel Insurance Partner Manager -Orion Travel Insurance

Travel Insurance Partner Manager

About Us

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative. We work hard and play hard. We're about doing what's right and feeling good about it

Who We Are

Orion Travel Insurance is part of the CAA family, one of the most trusted brands in Canada*, having been originally incorporated in 2013 as a partnership between CAA Club Group and Alberta Motor Association (AMA). Orion Travel Insurance, underwritten by Echelon Insurance, protects Canadian travellers globally and strives to be a product we can recommend to our closest friends and family. At Orion Travel Insurance, we are passionate about helping our customers travel with confidence in the event that they require emergency assistance. We require high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward

Position Details

• Drive productive and profitable relationships with key stakeholders at assigned partners and clubs
• Develop reporting metrics and KPI’s to provide updates on financial performance of partners and conduct program review and present findings and recommendations to senior management
• Work with the Product and Pricing team in the planning cycle including conducting partner reviews to optimize product portfolio mix with a view to maximizing growth
• Provide an ongoing consultative sales approach, creating value for both the partner clubs, EB partners and the organization
• Respond to inquiries/requests/issues/customer complaints in a timely and professional manner to facilitate effective and fair resolutions, maximizing partner retention
• Manage client performance targets through evaluation tools to ensure targets are achieved and accounts are profitable, while maintaining customer satisfaction
• Effectively coordinate with Learning & Development, deliver and implement ORION sales strategies, communications, products, services, tools and processes using a variety of learning techniques
• Maintain detailed knowledge of current travel insurance market conditions, industry/regulatory requirements and competitor products to ensure ORION product offers remain relevant to customer needs, achieve the desired competitive positioning and identify opportunities for enhanced/new product offerings.
• Travel is expected in this role

Who You Are

• University Degree in Business or related field
• 5 years of experience in the travel insurance industry, life / health insurance industry, project management, and strategic planning
• Possessing an Account and Sales Management, Adult Training Certificate is preferred but not mandatory
• Bilingual with French and English
• Administrative, sales and service oriented
• Collaborative / strong team player
• Strategic thinker and able to see the “big picture”
• Having excellent presentation skills , verbal and written communication skills.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.