Insurance Support Associate - Atlantic

Date: Sep 29, 2023

Location: Saint John, NB, CA, E2J 2G4

Company: CAA Club Group

About Us

Get ready to drive your career forward.

Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development, and we regularly recognize their achievements and outstanding results.

We work hard and play hard.

We're about doing what's right, and feeling good about it.

Who we are

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Position Details

What You Will Do

  • Support the Insurance team by answering inbound calls from our CAA Insurance policy holders regarding general service and sales inquiries, as well answer questions around billing options and payments.
  • Send outbound correspondence to CAA Insurance policy holders
  • Outbound calling to existing CAA Insurance policy holders to collect needed information
  • Assist with the collection of data for departmental reporting
  • Offer support for ongoing departmental projects and initiatives
  • Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided

 

Who You Are

  • Post-Secondary education completed, University preferred
  • 1-3 years of exceptional customer service experience
  • Previous experience in a call center environment
  • Desire to pursue a general insurance license and/or Chartered Insurance Professional (CIP) designation
  • Strong teamwork and analytical skills
  • Excellent communication skills, both verbal and written

 

We have competitive compensation and benefits:

  • Competitive base pay
  • 3 weeks’ vacation
  • Free Parking
  • Free Onsite Gym

 

Must be flexible around hours:
Monday-Friday 8:30 am – 6:00 pm

 

Our Commitment

  • We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.