Auto Claims Technical Consultant

Date: Sep 4, 2023

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us


Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are


Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. 
We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative. 
We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details


What you will do:

  • Provide direction/training to adjusters on reserving, investigation and settlement of claims
  • Coaching/mentoring on strategies to achieve file management and resolution while ensuring adherence to internal procedures and external requirements.
  • Ensure adherence to internal procedures through continual learning and development of the PD adjusting team,  engaging continuous improvement initiatives and performance management. 
  • Performing audits to ensure compliancy and proactive action plans to move claims to resolution.
  • Responsible for maintaining an evolving understanding of litigation trends, case law, mediation/arbitration outcomes and industry trends, transferring this knowledge to the claims team via training sessions and technical bulletins.  
  • Handling of any litigations claims 
  • Create and deliver training materials for onboarding of new adjusters, continuing education for existing adjusters
  • Technical review of claims denials and large loss property damage claims
  • One on One technical coaching with physical damage adjusters
  • Analyze data, processes and analytics to interpret and provide suggestions for departmental improvement
  • Liaise with operations to create automated data reports, including documentation, toolkits, and FAQ’s, to provide to the business unit with information


Who You Are:

  • FCIP/CIP or Post-secondary education or equivalent experience
  • Minimum 3-5 years’ experience handling Physical damage claims required.
  • Strong organizational; decision making and problem solving skillset with excellent communication skills, both written and verbal 
  • Ability to identify and analyze coverage issues with expertise in file preparation, and demonstrate ability to negotiate a file to resolution
  • Knowledge of principles and practices of claims settlement, policy wording, fraud investigations
  • Ability to cross-reference information with attention to detail
  • Ability to understand insurance contracts in various jurisdictions is an asset
  • Knowledge of handling claims across Canada, as well as US exposures is an asset 
  • Experience with coaching/training an asset


What’s In It For You

  • Competitive salary
  • Annual bonuses and merit increases
  • 3 weeks’ vacation
  • Flexible benefit plan
  • Defined Contribution Pension
  • Complimentary CAA Membership


As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

Our Commitment


We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.