Business Consultant

Date: Sep 2, 2023

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members.


We work hard and play hard.


We're about doing what's right and feeling good about it.

Position Details

What You Will Do:

  • Lead large and complex transformative business initiatives involving system and process changes
  • Regularly make informed decisions in complex situations from end-to-end, with limited direction from Business Solutions Group Leadership
  • Identify, develop, document and execute testing strategies with acceptance criteria to validate business requirements
  • Produce quality documents including business processes and controls, requirements and specifications, test plans, and user guides
  • Facilitate discussions with stakeholders to understand existing processes and identify business needs
  • Analyze business needs and translate into system solutions that align with organizational objectives
  • Assess risk by identifying potential exposures and the volatility, likelihood, consequences, time horizon and correlation associated with the risk
  • Support Project Managers and Business Solutions leadership throughout all phases of the project management lifecycle including prioritization, resource estimation and scheduling
  • Work with team members and key stakeholders to coordinate dependencies across initiatives, ensuring all cross-functional requirements are delivered on time


Who You Are:

  • Post-secondary education in Business or Information Technology
  • Minimum 2 years proven experience in the insurance industry is preferred 
  • Minimum 5 years experience as a Business Analyst or Business Consultant is required
  • Strong interpersonal skills and ability to work in a team environment
  • Strong analytical and problem-solving skills
  • Excellent written communication, verbal communication, and presentation skills
  • Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, testing and the creation of conceptual and logical models
  • Knowledge of the Insurance industry an asset
  • Experience using MS Office (Excel, Word, PowerPoint), MS Visio and MS Project
  • Lean Six Sigma Yellow Belt or higher is an asset
  • CIP, CRM, CBAP and/or PMP designations are considered an asset

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.