Claims Adjuster SIU (PD/Property and Casualty Claims)

Date: Sep 4, 2023

Location: Thornhill, ON, CA, L3T 7P9

Company: CAA Club Group

About Us

CAA Club Group is seeking to hire a Claims Adjuster SIU to join our Insurance team.

Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe-- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development-- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members.


We work hard and play hard.


We're about doing what's right and feeling good about it.

Position Details

What You Will Do 

  • Conduct internal investigations including setting up statements, scene investigations, and neighborhood canvasses. Collaborate with the lead adjuster, different vendors and experts to contemplate vehicle inspections, EUO and investigative steps towards resolution of investigative file.
  • Evaluate liability, and subrogation exposures and potential
  • Provide reports to Leadership for Denied Claims and possible escalated situations in a concise and timely manner
  • Assist with investigative services reporting as required and developed
  • Present at the Fraud Committee meeting with findings and recommendations
  • Provide & maintain clear and precise documentation of all conversations and file activity
  • Communicate with other departments through the handling of the file (Underwriting, CAD, Claims)


Who You Are

  • Post-secondary education 
  • Minimum of 3 years experience in the similar role with knowledge of PD/Property and Casualty claims
  • Experience with high level claims handling 
  • Completion of or willingness to obtain the following license/certification/courses: Private Investigator License, Certified Fraud Examiner (CFE) certification, OSINT, Fire Investigation and ICAR courses
  • Excellent customer service experience 
  • Must have excellent verbal and written communication skills
  • Strong working knowledge of Microsoft Office Suite
  • Ability to work in cross functional teams 
  • High level of attention to detail and ability to maintain confidentiality 
  • Ability to make decisions or take actions to solve a problem or reach a goal
  • Strong negotiations and analytical skills 

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.